Rooms To Go is a popular furniture retailer that offers a wide range of products for your home. Whether you are looking for a sofa, a bed, a dining table, or a mattress, you can find it at Rooms To Go. But what if you are not satisfied with your purchase? Can you return it and get a refund? The answer depends on how and where you bought the item. In this article, we will explain the Rooms To return policy for online and in-store purchases and give you some tips on how to avoid any hassle or disappointment.
Online Purchases
If you buy an item from the Rooms To Go website, you have 48 hours after the delivery to initiate a return. You need to contact the Internet Sales Support team at 1-888-709-5380 and provide them with your original sales order number. They will give you instructions on how to return the item. You are responsible for returning the item in the same condition as it was delivered and for paying the shipping costs. You may also incur a restocking fee equal to the delivery charge. If you choose Doorway Delivery, the restocking fee may be $199.
The refund will be processed within 10 business days after the item is received by Rooms To Go. The refund will be made to the original payment method and will include the purchase price of the item plus tax but not the delivery charge.
There are some exceptions to this policy. You cannot cancel or return an Express/Next Day Delivery order, as these orders are processed immediately and cannot be undone. You also cannot return a mattress, as these are considered personal items and are not eligible for returns.
In-Store Purchases
If you buy an item from a Rooms To Go showroom, you cannot return it after it has been delivered. The sale is final, and no refunds are available. You can cancel the sale within 48 hours of the date of purchase and only if the item has yet to be delivered. You will get a full refund if you cancel within this time frame. If you cancel after this time frame but before the delivery, you will get 80% of the purchase price as a refund.
There are also some exceptions to this policy. You cannot cancel or return an Express/Next Day Delivery order, as these orders are processed immediately and cannot be undone. You also cannot return a mattress, as these are considered personal items and are not eligible for returns.
Tips For A Smooth Shopping Experience
To avoid any problems or regrets with your purchase, here are some tips that can help you:
- Before buying online, check the product details carefully and ensure the item matches your expectations and needs. You can also read customer reviews and ratings to get an idea of the quality and performance of the item.
- Before buying in-store, inspect the item thoroughly and ensure it is in good condition and free of defects or damage. You can also ask for a demonstration or a trial of the item.
- Measure your space and ensure the item will fit in your home. You can use the online room planner tool on the Rooms To Go website to create a virtual layout of your room and see how different items will look in it.
- Keep your receipt and sales order number handy if you need to contact customer service or initiate a return.
- Contact customer service immediately if you have any questions or concerns about your purchase. They will try to assist you and resolve any issues.
Conclusion
Rooms To Go is a great place to shop for furniture, but you need to know their return policy before purchasing. Online purchases can be returned within 48 hours of delivery but may incur shipping and restocking fees. In-store purchases cannot be returned after delivery and can only be canceled within 48 hours of purchase. Mattresses and Express/Next Day Delivery orders are not eligible for returns or cancellations. To avoid any hassle or disappointment, make sure that you check the product details carefully, measure your space, inspect the item before buying, and keep your receipt and sales order number handy.
We hope this article has helped you better understand the Rooms to Return policy. If you need more information, visit their website here or call customer service at 1-888-709-5380. Happy shopping!
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